Terms and conditions

1. Feel24's product is freedom of choice for membership with or without a commitment period

2. Unless otherwise specified, membership runs from the day you sign up. When registering, you will be charged for the registration fee and training fee for the first period. The first payment applies from the day you sign up, and a whole month in advance, regardless of when in the month you sign up.

3. Thereafter, the agreed monthly amount is withdrawn by direct debit on the 20th of each month. The registration fee is NOK 199 and the indicative training fee per month depends on the membership entered into. This is specified when registering and in the confirmation email.

4. If direct debit is not created during registration, or before the next statement is sent out (on the 6th of each month), an invoice fee of NOK 65 per month will be incurred. which covers the dispatch and follow-up of invoices by post.

5. Feel24 has a 16-year age limit (the year you turn 16), and we can require proof of identity if we are in doubt about your age. If you are between 14 and 16 years old, you can train with a guardian, where both have their own membership. If we discover that you are under 16 years of age, and training without a guardian present, this will lead to immediate exclusion from the centre.

6. For the safety of you, your child and others at the center - it is not permitted to bring children to training.*
Everyone who will train or stay at our centers must have a valid membership.
* The exception is when the child is in a car seat, and is under the continuous supervision of a parent during training. Pushchairs are not allowed inside the centre.
All risks are the guardian's responsibility, and we recommend adapting to training during the day (05.00 - 16.00) when there are the fewest people training.

7. Drop-in hours can be purchased on the website for a one-off sum of NOK 199, and gives access to the center for 24 consecutive hours with a code received by SMS. Drop-in hours do not require a registration fee, direct debit, or written notice (will end by itself after 24 hours). There is no right of withdrawal when purchasing Drop-in hours.

8. All memberships at Feel24 have an annual administration fee of NOK 99 per year. As long as you have an active membership at Feel24, this expires on 25 March, regardless of when you became a member or how long you have been or will be a member. The deduction goes automatically via your direct debit, or per invoice for you without direct debit - and only once per year.

ACCESS

9. As a member of Feel24, you get access to the center through our Feel24 app. This is downloaded in the Appstore or Google Play after registration and gives access immediately. If you do not want to use the app, you can get a membership card from us.

10. You must always bring a phone with an app, or your personal access card to training. This is what gives you access to the centre, and which authenticates you. The temporary code works for 14 days after registration. By that time, you must have arranged access via the app or picked up a membership card at the centre.

11. As a member of Feel24, you can train at all existing and new Feel24 centers in Norway. The app or the membership card works in all departments.

12. Membership at Feel24 is personal and must not be handed over/lent to others. If two people pass through the same entrance, the video camera at the entrance is activated and the guard center is notified. Regular member checks are carried out at the centre. People who have trained without membership, and members who have lent away, or let in "non-members" will be fined NOK 1,900. If you are the guardian of a member under 18 years of age, you are financially responsible for the membership, also in the event of violations of signed terms of agreement.

13. Trial lessons must be clarified with the staff before the trial lesson is carried out, either at the center during staffing hours, by email or on the Facebook page in advance of the lesson. All visits to the center that have not been clarified in writing, or with named employees in advance, are considered "stealth training" and a fine of NOK 1,900 is imposed on the person training the trainee and the person who let them in.

14. If you choose to use a membership card rather than an app: if you lose your personal access card, you must pick up a new card as soon as possible during staffing hours and have it activated. The old card is automatically blocked when the new card is activated. A new membership card costs NOK 99 and can be picked up at the center during staffing hours when the door is open. NOK 99 is then added to the next month. invoice.

15. In the event of non-payment, your access will be blocked until the due training fee has been paid. Suspension of membership does not exempt the member from paying training fees. In the event of a breach of the binding period due to non-payment, the member will be obliged to pay a breach fee corresponding to the training fee for the remaining contract period.

ADMINISTRATION OF THE MEMBERSHIP

16. As a member of Feel24, you manage your own membership through our app or on "My page" on the website www.feel24.no. This means that you yourself must log in to my page or go into the app if you wish to change personal details, mobile number, email address etc. All inquiries regarding your membership must be directed to your primary centre.

17. We send out important information, news and contact you through the email address and telephone number that you have registered with us, and it is therefore important that you update this at all times. You are responsible for the information being updated at all times, and Feel24 disclaims responsibility for errors in the information you have registered. Feel24 uses email as the primary source of contact for our members.

18. Termination can only be done in writing by email to your centre. You can find the email address under "our centres" at www.feel24.no. This is so that both parties will have a receipt for termination to be able to show afterwards. The membership runs on a monthly basis until the membership is terminated in writing. If you have a fixed-term membership, the minimum contract period is 12 months. After the end of the binding period, membership continues monthly with standard termination in accordance with point "18".

19. When canceling membership on Feel24, there is a 1-month notice period beyond the current invoice period. This means that notice of termination must be submitted in writing by email before the 1st of the month in which the last invoice is due. The invoice is due 20 months after notice of termination has been delivered. Membership with a binding period will be terminated at the earliest after completion of the agreement period of 12 months.

20. You have the option to freeze the membership for up to 2 months. a year. Freezing must be stated for whole months, and will be invoiced with a freezing fee of NOK 49 per month in addition to the agreed training fee as normal. Freeze in the binding period extends the agreement period with a corresponding freeze period. Freeze cannot be combined with the termination month. Freezing fees are deducted from the same direct debit as normal, and direct debit must therefore not be stopped during the freezing period.

21. The member has the right to make use of the right of withdrawal cf. the right of withdrawal act §26. This applies when membership is entered into outside a Feel24 centre. If the member starts the training within 14 days of entering into the contract (expiration of the cancellation period), the member will be obliged to pay for the value of the service he/she has received until notification of the use of the right of cancellation is delivered.

22. Special conditions regarding termination during the binding period; for special reasons that indicate that it is unreasonable to complete the agreed period, including termination or freezing of membership, termination can be agreed upon before the binding period is over. In such cases, documentation is required as to why training at Feel24 is no longer possible. Documentation cannot be backdated.

PAYMENT

23. To be a member of Feel24, you are obliged to set up a direct debit. You create a direct debit during registration. Setting up a direct debit requires a Norwegian bank account and BankID. If this is not done, you can do it via www.feel24.no and "appointment giro". Here you will find all information and help.

24. As a member of Feel24, you accept that your direct debit is charged with the agreed training fee once every month. It is the member's responsibility to create a power of attorney for AvtaleGiro, as this is an agreement between the member and the member's bank. It is the member's responsibility that the AvtaleGiro power of attorney is in order at all times, and any deletion of this does not affect the member's payment obligations. Payment of installments must be made at the agreed time. If direct debit is not established upon enrolment, an invoice fee of NOK 65 per month will be added to the account for lack of direct debit. for dispatch and follow-up of invoicing by post.

25. Contract giro for membership for persons under 18 must be associated with membership to the guardian profile that was created during enrolment. This means that direct debit should not be set up with the telephone number of the member under 18, but with the telephone number linked to the guardian's profile. If you already have an active membership, direct debit does not need to be set up again, but will be withdrawn automatically. Check that the withdrawal limit on direct debit is not less than the training fee x 2.

26. Feel24 sends out a fee-free payment reminder via SMS eight days before the due date if the invoice has not been paid. If the invoice is not settled within 14 days after it is due, it goes on to the debt collection company, which sends out a dunning/collection notice, and so on to debt collection in the next round. When a debt collection notice is sent, the member is obliged to pay accrued fees and interest.

 

SAFETY AND SATISFACTION POLICY

    27. As a member of Feel24, you are obliged to familiarize yourself with the security measures that have been put in place for the center where you train. Read through our well-being rules, and familiarize yourself with escape routes, escape plan, emergency numbers, fire extinguishers, medicine chests and defibrillators. The centers also have an alarm button for the guard company and a defibrillator that hangs clearly near the medicine chest.

    28. Feel24 has partially staffed fitness centers and therefore has camera surveillance to prevent and clear up vandalism and other matters. The camera surveillance can help you if accidents and the like occur. As a member, you agree to this.

    29. Training at Feel24 takes place at your own risk, and you are responsible for any belongings you bring to the centre. While exercising, personal belongings must be kept in a lockable cabinet. When you leave the centre, lockers must be emptied and shoes taken home. Feel24 disclaims all responsibility for things left at the center when you have left.

    30. As a member of Feel24, you undertake to follow the well-being rules applicable at all times, which are available locally at each centre. This is so that everyone can contribute to a safe and pleasant training environment at the centre. Breaches of well-being rules normally result in a warning, before possible dismissal in case of repetition. Termination can take place at the first warning if the breach is not acceptable.

    31. As an important well-being factor for everyone at the centre, we depend on all our members to put away weights and equipment that they have used, as well as take weights off the bars and hang them from the floor. If you leave the center with a significant lack of clean-up after you, you accept that Feel24 invoices you NOK 400 in cleaning fees.

    32. You as a member can be held responsible for damage you cause to equipment, fixtures and facilities. In cases of damage, it will be assessed whether this was caused by careless use. In that case, Feel24 will be able to invoice the member for partial/full costs for repairs and/or new fixtures/equipment. This can, for example, apply to breaking mirrors.

    33. The use of lime in our centers is not permitted in either solid or liquid form, but you can bring your own lifting straps.

    34. In accordance with hygiene for everyone at the centre, as well as Feel24's profile, all our members must dress decently when staying at our centres. This involves tops that cover the chest, stomach and back.

    35. Feel24 may terminate the membership agreement without prior notice, for example in the event of a breach of the membership terms and conditions or the well-being rules, unwanted behavior and conduct and/or serious infringements. Paid start and training fees will not be refunded. 

    ANTI-DOPING

      36. As a member of Feel24, you confirm that you do not use stimulants or doping that are on the list of Antidoping Norway, and you confirm that you will voluntarily undergo a doping test. In the event of a positive doping test, membership will cease with immediate effect, and the matter will be further reported to the police.

      37. Feel24 wants a clean and healthy training environment and does not tolerate the use of doping agents among its customers. All members of Feel24 must refrain from using doping agents and other drugs. Use of doping agents constitutes a significant breach of the training agreement and gives Feel24 the right to terminate the agreement with immediate effect. You undertake not to use doping agents that appear on a special doping list for training centres. The list is available at all times at www.rentsenter.no. If Feel24 registers signs or symptoms of the use of doping agents, you will be summoned to a meeting. Customers can be banned if there is strong suspicion of doping. During the interview, you will be presented with an agreement/declaration about doping control, which obligates you to later submit a doping test while you are at the training centre, if there are still signs of possible doping use. If you do not sign the declaration, it is considered a material breach of the membership terms and conditions, and it entitles Feel24 to terminate the membership agreement.

      38. Alcohol and other forms of drugs are strictly prohibited inside the centre. If you are caught staying at the center under the influence, you will be immediately banned and reported to the police.

      PRIVACY
      39. As a member of Feel24, you consent to Feel24 collecting, storing and processing your personal data. This is to manage the customer relationship, optimize our training offer and opening hours. In this connection, we collect and process your personal details, and store the time of when you registered your personal access card at our fitness centres.

      40. As a member, you agree that Feel24 can use electronic means of communication, for example email and SMS, to communicate with you about matters of importance to the customer relationship, including newsletters and marketing of new offers and services. See our privacy policy on "my page" for further information.

      41. We store your personal data as long as you are a member of Feel24, and for a period of 1 year after termination of the agreement. However, this does not apply to information on statistics for visits to the individual training center which is stored for 1 year, and then anonymised. As a member, you have the right to access your personal data, as well as to have it corrected and/or supplemented. You can withdraw your consent at any time as it is voluntary to give up personal data, unless the data must or can be kept beyond this as a result of the law (for example information for managing the customer relationship).

      42. Disclosure of personal data to others will not take place without your consent. Delivery will nevertheless take place in connection with payment collection and accounting processing.

      FEEL 24's RIGHTS
      43. Feel24 can, without prior notice, index-regulate the prices corresponding to the development in the CPI, but still limited to 5% per year. Other price changes require 30 days notice per e-mail or SMS.

      44. The Feel24 centers must maintain high quality at all times, so that you as a member can train under the best conditions. In order to carry out the necessary maintenance, Feel24 reserves the right to be able to close the centers for up to 5 days per calendar year.

      45. Feel24 has the right to change the membership conditions. If the changes are of some importance to the member, or to the member's disadvantage, Feel24 must notify the member before the changes come into effect.